We're here to help! Get in touch with our support team for any questions about GetYourGuide tours, bookings, or general inquiries.
For general inquiries, booking support, and questions about tours and activities.
contact@get-my-guide.comResponse time: Within 24 hours
Get instant help with your bookings and questions through our live chat support.
Start ChatAvailable: 9 AM - 6 PM EST
Speak directly with our support team for urgent matters and complex inquiries.
+1 (555) 012-3456Available: 9 AM - 6 PM EST
You can modify or cancel your booking through your GetYourGuide account or by contacting our support team. Most activities offer free cancellation up to 24 hours before the event.
Check your email spam folder first. If you still don't see your tickets, contact us with your booking reference number and we'll resend them immediately.
Refund policies vary by activity. Most bookings offer free cancellation up to 24 hours before the event. Contact us with your booking details for specific refund information.
Simply show your mobile ticket on your phone at the meeting point or entrance. Make sure your phone is charged and you have the ticket downloaded for offline access.
Most outdoor activities will run in light rain. For severe weather, activities may be cancelled and you'll receive a full refund or the option to reschedule.
After your activity, you'll receive an email with a link to leave a review. You can also access the review option through your GetYourGuide account.